1. Acceptance
By accepting our quote or placing an order, you’re agreeing to these terms in full. The only way they change is if we put it in writing.
2. Quotes & Estimates
Quotes are based on current costs. We hold them firm for 30 days. After that, prices can change if materials or services get more expensive.
If you change the specs after we quote, the extra work costs extra.
Once you accept the quote, we assume we understood your instructions correctly.
3. Your Submissions
We don’t start your order until two things happen:
We have your print-ready files
We’ve got your payment
4. Proofs
Want a proof? We’ll send one if you ask. Once you approve it, any leftover mistakes are on you.
Customer-supplied proofs don’t count — they’re not calibrated to our processes. Want accurate color? Buy a process-match proof from us.
No proof ordered? We’ll print to industry standards. Color can still shift a bit between proof and final print because of process, ink, and equipment differences. Your monitor lies. We do our best, but we do not guarantee exact color matches.
5. Print & Delivery Schedule
The clock starts when we get payment. Turnaround time does not include shipping. Plan accordingly.
6. Outside Work
If we have to buy something from a third party to finish your job, their terms apply and you pay the full cost.
7. Special Purchases
Screens, knives, engravings, and other special stuff we buy for your job get charged to you — but they stay our property.
8. Overs & Unders
We try to hit the exact quantity. If we’re within 10% (over or under), you don’t get to complain. Shortages get credited or resent. Extras aren’t charged.
9. Claims
Got a problem with the job? Tell us in writing within 14 days of receiving it. After that, we assume everything’s fine.
10. Payment
Everything’s in USD. We don’t start until the money’s in.
11. Refusal of Service
We can refuse any order for any reason — including stuff we find inappropriate or just plain ugly.
12. File Errors
If your files are broken, we’ll let you know. Your options:
Send a fixed file
Pay us to fix it (Design of $50.00 before we continue)
13. Refunds & Cancellations
Order started but not in production yet? Partial refund for unfinished work, minus a restock fee.
Already in production? No refund.
To cancel, call us with your order number.
No refunds on personalized items. Ever.
14. Liability
We’re not responsible for indirect losses, third-party claims, or delivery delays.
15. Force Majeure
Strikes, fires, wars, natural disasters, material shortages, or anything else outside our control can delay or suspend the job. We’re not liable for those delays, and you agree not to sue us over them.
16. General Lien
If you owe us money, we can hold onto your stuff. After 14 days’ notice we can sell it to cover the debt. This includes finished work sitting at your place — we can come get it if needed.
17. Waiver
Just because we let something slide once doesn’t mean the rest of these terms disappear.
18. Standing Material
Screens, type, cutting forms, and other production materials can be destroyed after the job unless you ask us in writing to keep them. If we keep them, storage fees may apply. They stay our property either way.
19. Customer’s Property
Anything you send us is held at your risk. We’re not liable for loss or damage unless we agree otherwise in writing.
Spoilage of your materials is on you (unless we were negligent).
Send enough extra material for setup and waste. We’ll assume you did.
